Policy
Refund and
Cancellation Policy
Cancellation and refund rules for classes, kits, subscriptions and points
- From November 1, 2026, subscription cancellation and refund rules (5) and point refund handling (6) will be added. (Announced October 21, 2026)
Booking a class
After payment: up to 3 months to book a date that suits you.
Class cancellations and refunds
| When you cancel | Refund |
|---|---|
| 7 days before | 100% refund |
| 6 days before | 90% refund |
| 5 days before | 80% refund |
| 4 days before | 70% refund |
| 3 days before | 60% refund |
| 2 days before – same day | No Refund |
| No-show | No Refund |
- To cancel, call customer service (0507-1339-5782) or message our KakaoTalk channel. (If you booked through Naver Booking, you can also cancel in the Naver Booking app.)
- Refunds are processed within 3–5 business days of your cancellation request.
- If unavoidable circumstances (natural disasters, heavy snow, etc.) occur on the day of the class, schedule changes are possible. Please contact us in advance.
- For group bookings, different cancellation and refund terms may be agreed in advance.
Art kit shipping
After payment: up to 14 business days to dispatch. Shipping is 4,000 won; free on orders over 50,000 won (Jeju, remote islands and mountain areas +4,000 won).
Subscription kits are dispatched within 3 business days of payment and shipping is free. For Jeju, remote islands and mountain areas, however, a 4,000 won surcharge per delivery is added to the subscription payment and shown on the sign-up screen and in the confirmation window before payment.
Art kit returns and refunds
Returns accepted within 7 days of delivery. Unopened, unused items are refunded in full; return shipping is paid by the customer.
Opened or used consumable materials (paints, canvas, etc.) are non-refundable.
If your kit arrives damaged or faulty, send customer service a photo within 7 days of delivery and we'll exchange it.
Subscription cancellation and refunds
You can cancel anytime on My Page, and there is no cancellation fee. After you cancel, no further payments are taken from the next billing date, and cycles you have already paid for are still provided.
Kit subscriptions (monthly and quarterly): If you have not yet received the items, or you return them unopened and unused within 7 days of delivery, that cycle is refunded in full. Quarterly subscriptions ship 3 kits at once, and the same rule applies.
Regular Class: If you have not yet taken that month's class, that cycle is refunded in full.
No refund is given for a cycle once 7 days have passed since the kit was delivered or it has been opened or used, or once the Regular Class has been taken.
The first sign-up gift must be returned with a refund; if you have already used it, the sale price of that item is deducted from the refund.
Damage in transit or defects are handled under the Art Kit exchange rules. Return shipping is paid by the customer for a change of mind and by the Company for damage or defects.
- With the Regular Class you can book one class each month. After payment, request a date on My Page and our staff will contact you to confirm it.
- A class you could not attend in a given month carries over to the next month only once, and a carried-over class that is not used in that next month expires.
- You can change the date if you let us know by the day before the class. If you do not attend without notice on the day, that month's class is treated as used.
Points on refunds
- If an order paid with points is refunded, the points used are returned. Points past their validity period expire.
- If you get a refund before the points are confirmed, the pending points are cancelled; if you get a refund after they are confirmed, the points earned are taken back.
- If there are not enough points to take back (because you have already used them), the shortfall is deducted from the refund amount.
Questions about refunds
If anything in this policy is unclear, or your situation is unusual, please get in touch.