Policy
Refund and
Cancellation Policy
Class booking cancellation and refund rules guidance
Class booking guidance
From the date of payment completion Within a maximum of 3 months You can book on your desired schedule.
Class Cancellation and Refund Regulations
| Cancellation point | Refund Rate |
|---|---|
| Based on the class date 7 days before | 100% refund |
| Based on the class date 6 days before | 90% refund |
| Based on the class date 5 days before | 80% refund |
| Based on the class date 4 days before | 70% refund |
| Based on the class date 3 days before | 60% refund |
| Based on the class date 2 days before – same day | No Refund |
| No-show | No Refund |
- Cancellation can be applied through Customer Center (0507-1339-5782) or Kakao Channel. (Also available through Naver Booking app if booked through Naver Booking)
- Refund processing will be completed within 3-5 business days after cancellation application is completed.
- If unavoidable circumstances (natural disasters, heavy snow, etc.) occur on the day of the class, schedule changes are possible. Please contact us in advance.
- For group reservations, separate cancellation and refund regulations may apply after consultation.
Art Kit Shipping Guide
From the date of payment completion Within a maximum of 14 days (based on business days) We will send it to you. The shipping cost is 4,000 won and Free on orders over 50,000 won (Jeju/Island +4,000 won).
Art Kit Return and Refund Regulations
From the date of receipt Within 7 daysIf the product is unopened and unused, a full refund is possible. Return shipping costs are borne by the customer.
Opened or used consumable materials (paints, canvas, etc.) are non-refundable.
In case of damage or defect during delivery, please report to the customer center with a photo within 7 days of receipt, and we will process the exchange.
Refund Inquiry
If you have any difficulties understanding the policy or have a special situation, please feel free to contact us.