Policy
Refund and
Cancellation Policy
Class cancellations, kit shipping and returns
Booking a class
After payment: up to 3 months to book a date that suits you.
Class cancellations and refunds
| When you cancel | Refund |
|---|---|
| 7 days before | 100% refund |
| 6 days before | 90% refund |
| 5 days before | 80% refund |
| 4 days before | 70% refund |
| 3 days before | 60% refund |
| 2 days before – same day | No Refund |
| No-show | No Refund |
- To cancel, call customer service (0507-1339-5782) or message our KakaoTalk channel. (If you booked through Naver Booking, you can also cancel in the Naver Booking app.)
- Refunds are processed within 3–5 business days of your cancellation request.
- If unavoidable circumstances (natural disasters, heavy snow, etc.) occur on the day of the class, schedule changes are possible. Please contact us in advance.
- For group bookings, different cancellation and refund terms may be agreed in advance.
Art kit shipping
After payment: up to 14 business days to dispatch. Shipping is 4,000 won; free on orders over 50,000 won (Jeju & remote islands +4,000 won).
Art kit returns and refunds
Refundable
Returns accepted within 7 days of delivery. Unopened, unused items are refunded in full; return shipping is paid by the customer.
No Refund
Opened or used consumable materials (paints, canvas, etc.) are non-refundable.
Exchange available
If your kit arrives damaged or faulty, send customer service a photo within 7 days of delivery and we'll exchange it.
Questions about refunds
If anything in this policy is unclear, or your situation is unusual, please get in touch.